PROJECT MANAGER
ROI-ON Marketing is searching for a Project Manager with digital and traditional marketing experience to work with our existing and new small business clients. You will be the main liaison between our clients and our in-house (and occasionally freelance) team. As the client’s main point of contact, it will be your responsibility to oversee the design and construction of client deliverables including websites, graphic design projects, ad campaigns, etc. by communicating directly with the client to perfectly understand their needs and distributing this information to our design team. You will also be responsible for distributing all project tasks to other employees to confirm they have at least 6 hours of billable labor each day. We are customer service obsessed at ROI-ON Marketing which is the key to our success.
JOB RESPONSIBILITIES:
- Achieve, track and maintain 95% customer satisfaction rating
- Deliver projects on-time and within budget
- Being client’s point of contact for all of their needs/requests
- Coordinating completion of all projects with design team while updating client on progress
- Working within our in-house project management application- Zoho Projects
- Assigning tasks to appropriate team to execute confirming each team member has at minimum 6 hours of billable labor each day
- Managing the design team’s daily and long-term schedules
- Create and document scope of work for each client
- Document and update all project steps for our employee playbook
- Website construction and graphic design project management
- Providing designers with a clear outline on graphic user interface, page layouts, photography selections, calls to action, printing specs and content
- Monitor progress and confirm all tasks are properly completed
- Present to client 1st draft and communicate all edits to design team
- Confirm finalized site is properly installed on domain and indexed for search
- Confirm finalized design project is presented to printer and ordered
- Motivating and managing design team
- Resourceful
- PROBLEM SOLVING!
REQUIRED SKILLS/EXPERIENCE:
- Customer service obsessed
- Strong organizational/time management skills
- Poise under pressure
- Excellent communicator/collaborator including written skills
- Marketing experience
- Led projects from conception to closure
- Ability to quickly and independently solve problems as they arise
- Understanding of buyer behavior
- Management experience
- Basic understanding of wordpress and shopify web design
- Experience creating Graphic User Interfaces
- Eye for detail
- Full understanding of Microsoft Office Suite
BONUS SKILLS/EXPERIENCE
- CRM and/or marketing automation platforms
- Adobe design programs
- Coding